Successful management does not grow overnight. When good principles are implemented, management is strengthened. Three key areas are highlighted below.
First, observe accountability structures. Managers are responsible to ensure structures are clearly outlined and maintained. Staff should know who they are accountable to and what their job description is. Maintaining clear accountability structures is vital for the optimal functioning of the organisation. For example, a staff member might come to you saying that they prefer talking to you because you are more approachable than their supervisor. Although this might be somewhat flattering to you, there is danger in overstepping the accountability line. Referring staff members back to their line of accountability and encouraging all members to observe similar procedures, will contribute towards optimal team, departmental and/or organisational functioning.
Second, keep on track with your responsibilities and protect yourself from secondary issues. You are in this position because there are areas of work which only you can fulfil. Find people to whom you can delegate secondary tasks with confidence and those who will complement your limitations with their strengths.
Third, listen and ask for opinions only if you are open to change and grow. When you provide staff with an opportunity to talk or share, be it on a daily basis, through staff evaluations, surveys or complaints, it is important that what they say is taking into consideration and action is taken when and where necessary. Being open to listen to a staff member’s thoughts and ideas comes with responsibility to action. If you are not prepared to action changes, don’t portray a culture of openness as this can create frustration for staff members.
Finally, be genuinely interested in people’s lives. At the end of the day, our work will end, but the way in which we treat people will be remembered.